Firestone Letter to Recall Customers

Dear Firestone Customers:

On August 9, 2000, Firestone issued a voluntary safety recall of all P235/75R15 Firestone Radial ATX and Radial ATX II tires produced in North America, as well as the P235/75R15 Wilderness AT tires manufactured in Decatur, Illinois.

We recalled these products because we are committed to your safety and the confidence of all of our customers. To further reinforce our commitment, Firestone is extending our reimbursement policy for tires involved in the recall. You can now replace your recalled tires with qualified tires at any tire retailer throughout the U.S.

We made this decision because we want to do everything we can to satisfy you. This will make it faster and more convenient for you to replace your recalled tires.

You may continue to have your tires replaced free of charge at any company-owned Firestone Tire and Service Center, authorized participating Bridgestone/Firestone retailer or Ford, Mercury and Mazda dealers. If you desire to purchase competitors’ tires from any other tire retailer, you will be eligible for reimbursement up to $100 per tire, including mounting and balancing charges and taxes. You then need to return the recalled tires to one of the 13,000 authorized retail locations and pick up a refund from and attach the necessary documentation. Firestone can then account for and disable the tires you returned as required by law.

Thank you for your understanding, cooperation and loyalty. We want you to know we are doing everything we can to maintain your trust. Should you have any questions, including if your tires are affected by this recall, please feel free to call 1-800-465-1904 or visit our web site at HYPERLINK http://www.bridgestone-firestone.com www.bridgestone-firestone.com or HYPERLINK http://www.firestonetire.com www.firestonetire.com 24 hours a day, seven days a week.

Sincerely,

John Lampe
President
Bridgestone/Firestone Tire Sales Company

[Return to Product Liability]